Know Your System
Supply Lines and Drain Lines Are Two Different Systems
People say “water line” and “sewer line” in the same breath, but they’re opposite systems with opposite jobs — and confusing them leads to the wrong service call.
Water supply lines — this page — bring clean, pressurized water into the building: from the supply main, through the meter, along your private line, and through the pipes inside your walls to every faucet and fixture. Problems here show up as leaks, pressure loss, discolored water, or an unexplained spike in the water bill.
Drain and sewer lines carry wastewater out of the building by gravity. Problems there show up as slow drains, gurgling, and backups — a completely different system with completely different fixes. If that’s what you’re seeing, you want sewer line repair or drain cleaning — not this page.
The practical test is simple: if water is coming out where it shouldn’t (a leak, a wet spot, a hissing pipe), you’re in supply-line territory. If water won’t go away where it should (a drain that won’t empty), you’re in drainage territory. Describing it that way when you call gets you to the right diagnosis faster.